Terms and Conditions
The General and Specific Conditions of Sale of a tourist package of theOffice de tourisme de la Vallée de la Creuse the 1er January 2025
In accordance with Article R.211.12 of the Tourism Code, the brochures and travel contracts offered by travel agents to their customers must include in full the following general conditions from Articles R.211.3 to R.211.11 of the Tourism Code.
In accordance with Article L211.9 of the Tourism Code, this pre-contractual information will form an integral part of the contract and may only be modified within the framework of an agreement expressly agreed between the parties.
These General Terms and Conditions may be modified and updated by the TO at any time. The applicable General Terms and Conditions are those in effect at the time of the order.
These General Terms and Conditions are communicated to the customer at the time of booking a service with the Tourist Office and can be viewed and downloaded from the website: https://www.destinationvalleedelacreuse.fr/nos-engagements/
Tourist Offices and authorized associations, within the framework of the law of July 13, 1992 repealed since July 1er January 2005, can ensure the reservation and sale of all types of tourist, leisure and reception services of general interest in their area of operation. They facilitate the public's approach by offering them a choice of services. The Tourism Association in the Pays d'Éguzon Val de Creuse (ATPEVC), through theOffice de tourisme de la Vallée de la Creuse (OT), is authorized to market tourist products under the certificate registration number IM036100005The reservation, purchase and participation in one of the tourist services offered by ATPEVC implies unreserved acceptance of these general and specific conditions of sale (CPGV).
Article 1 – Liability
The ATPEVC, through the OT, remains the sole contact and is responsible to it for the fulfillment of the obligations arising from these terms and conditions of sale. The ATPEVC or the OT cannot be held liable for unforeseen circumstances, force majeure, or the actions of any person not involved in the organization and execution of the service.
Article 2 – Reservation
Any reservation request will be communicated in writing to the Tourist Office either on site or by email to tourisme@cc-valleedelacreuse.fr, either by mail to the OT of the Vallée de la Creuse at the administrative headquarters, 4 route du Moulin de l'Étang, 36270 Éguzon-Chantôme.
Any order will be considered final only from:
– Receipt of the deposit of 25% of the total amount of the service (payment by check made payable to “Tourisme au Pays d'Éguzon Val de Creuse” or by transfer, distance selling or holiday vouchers).
– The signing of the two copies of the sales contract signed by the customer, one of which will be returned to the ATPEVC via the OT before the deadline shown on the contract.
– Receipt of the signed contract and the full amount of the service within one week of receipt of the contract if the reservation is made less than 30 days before the scheduled date of the service.
Article 3 – Payment of the balance
The client formally undertakes to pay the balance to ATPEVC via the Tourist Office, no later than 30 days before the start of the service. The invoice will be based on the number of people communicated before the service. In the event of a subsequent decrease in the number of people, no price changes or refunds will be made. Any increase in the number of people between the 10th day before the service and the day of the service must be notified in writing to ATPEVC and the Tourist Office. This request will be subject to acceptance by the association, and if applicable, will be subject to an additional invoice payable on the day of the service.
For services requiring payment of a deposit and a balance less than 30 days before the start of the service, the entire service will be paid upon reservation.
We accept the following payment methods: bank checks (only on a bank account in France and upon presentation of a valid ID), cash (in euros), bank transfer, holiday vouchers in part or in full (but no change will be given for holiday vouchers).
The OT will send an invoice to the customer after full confirmation of the registration.
Article 4 - Price
The price is indicated in euros, including VAT, per person, excluding transport. It is calculated based on the number of people listed on the sales contract, subject to increases by the various service providers. VAT is not recoverable. After signing the sales contract, any change (increase or decrease) in the number of participants must be communicated without delay to the ATPEVC and the Tourist Office, who will then calculate the impact of this change on the price per person.
The price does not include: personal expenses, insurance, optional or optional services not included in the description of the service, unless otherwise stipulated in the contract.
Article 5 - Retraction
The 14-day right of withdrawal does not apply to accommodation, transport, catering, leisure services (tickets, guided tours, etc.) which are provided on a specific date or period in accordance with Article L121-21-8, 12° of the Consumer Code.
Article 6 – Conditions for the provision of services
For all services sold by the OT, given their time-determined nature, they may under no circumstances be extended after the expiry date of the service.
The customer must arrive on the day specified and at the times mentioned on the reservation contract with the exchange voucher.
6.1 For stays with accommodation
Accommodation services included or not in a package are calculated in number of nights (nights). Prices include room rental and breakfast, or half-board, or full-board. The services or benefits included in the package are specified on the product sheet of our various brochures for each service. Unless otherwise contractually stated, they do not include drinks with meals and other possible supplements. When a guest occupies a room intended for two people alone, they are charged a supplement called “single room supplement”.
When booking accommodation, we strongly advise you to inform the hotel directly of your arrival time; some hotels do not have night reception.
6.2 For booking guided tours
For all guided tours, the tour may be cancelled by the Tourist Office due to bad weather conditions or in cases of force majeure referred to in articles 7.3 and 7.3bis of these General Terms and Conditions – in this case you will be refunded the amount paid without any claim for compensation. Each participant must comply with the safety, caution and traffic rules and follow the guide's advice throughout the tour. Children are the sole responsibility of their parents, guardians and teachers or those responsible for the child. As the tours take place on foot, participants must be equipped with good shoes and clothing appropriate to the weather conditions of the day. The client must arrive on the day specified at the times and places mentioned in the contract.
The minimum and maximum group size for guided tours will be indicated on the contract in accordance with government requirements. Beyond the maximum threshold, the presence of a 2rd guide is mandatory.
We may exceptionally be forced to cancel a tour if the minimum number of participants is not reached. This decision will be communicated to you in accordance with the terms of Article 7.2 of these General Terms and Conditions. In the event of cancellation by the Tourist Office, your payments will be fully refunded, without further compensation. All costs incurred by the client remain their responsibility.
Article 7 – Cancellation conditions
7.1 Cancellation by the customer
Any cancellation must be notified to ATPEVC by registered mail with acknowledgment of receipt to theOffice de Tourisme de la Vallée de la Creuse, administrative headquarters, 4 route du Moulin de l'Étang, 36270 Éguzon-Chantôme, or email to tourisme@cc-valleedelacreuse.fr.
The cancellation conditions are as follows:
|
Cancellation before the start of the service |
The full amount is charged |
|
More than 30 days before the start of the service |
50€ administration fee is charged |
|
Between the 30rd and the 21rd day included |
25% of the total amount of the service |
|
Between the 20rd day and 10rd day included |
50% of the total amount of the service |
|
Between the 9rd day and 3rd day included |
75% of the total amount of the service |
|
Less than 3 days before/no show |
100% of the total amount of the service |
These reimbursements to the traveler are made as soon as possible and in any event within fourteen days at the latest after termination of the contract.
7.2 Cancellation by the seller
When, before the start of the service, the TO cancels the service, it must inform the buyer by telephone or email.
The buyer, without prejudice to any recourse for compensation for any damages suffered, will be reimbursed immediately and without penalty for the sums paid.
In accordance with Article L. 211-14 of the Tourism Code in force since 1er January 2018, the OT may terminate the contract and fully reimburse the customer for the payments made, without there being any need for additional compensation, if:
- The number of people registered for the tourist service or package is less than the minimum number indicated in the contract and the OT notifies the customer of the termination of the contract within the time limit set by the contract, and at the latest:
- 20 days before the start of the service if its duration exceeds 6 days,
- 7 days before the start of the service if its duration is 2 to 6 days,
- 48 hours before the start of the service if its duration is less than 2 days.
Or,
The organizer or retailer is prevented from performing the contract due to exceptional and unavoidable circumstances and notifies the traveler of the termination of the contract as soon as possible before the start of the trip or stay.
- In case of force majeure
When the TO cancels the service before the start of the service, the customer, without prejudice to any recourse for compensation for any damages suffered, will be reimbursed immediately and without penalty for the amount paid. These provisions do not apply when an amicable agreement is concluded with the purpose of the customer accepting a substitute service proposed by the TO.
7.3 Force majeure
The client and ATPEVC through the OT have the right to terminate the contract before the start of the service without paying termination fees when a cancellation or modification is imposed by a case of force majeure, such as – by way of indication but not limitation – the occurrence of a natural disaster, an armed conflict, a labor dispute, a mandatory injunction from public authorities, a disruption of transport, an operating accident – that is to say the occurrence of an unforeseeable event, independent of the will and which it is impossible to overcome despite efforts to resist it.
The party invoking force majeure linked to a aforementioned event must notify the other party by all means in a clear, understandable and visible manner on a durable medium as soon as possible. The parties may consult together, as far as possible before the service, to examine in good faith whether the contract should continue or end. The party injured by the non-performance of the obligation prevented by the event in question will have the right to cancel the service without notice. Pursuant to article 1148 of the Civil Code, there will be no claim for damages.
7.3 bis Force majeure – COVID
The client and the ATPEVC through the OT have the right to terminate the contract before the start of the service without paying termination fees when a cancellation or modification is imposed by a case of force majeure, such as government decisions taken as part of the management of the health crisis linked to COVID (re-confinement, limitation of travel, curfew, etc.).
In the event that these decisions affect the possibility of carrying out the proposed services or the possibility of travel of the service providers or travelers, the service may be canceled without notice. The buyer will be reimbursed immediately and without penalty for the sums paid, and, in application of article 1148 of the Civil Code, there will be no damages.
Article 7 – Modification by the Tourism Association in the Pays d'Éguzon Val de Creuse of a substantial element of the contract
The names of the sites visited and the meal locations mentioned in the program are given for information purposes only, subject to availability at the time of booking. When, before the scheduled start date of the service, the ATPEVC, through the OT, is forced to make a change to one of the essential elements of the contract, the buyer may, without prejudice to any recourse for compensation for any damages suffered, and after having been clearly informed by the seller by means of a clear, comprehensible and visible manner on a durable medium:
– either terminate the contract and obtain, without penalty, immediate reimbursement of the sums paid,
– either accept the modification or substitution of service proposed by the seller: an amendment to the contract specifying the modifications made is then signed by both parties (acceptance of the modification will be automatically recognized if the customer has not responded in writing within 4 days of the announcement of the modification).
Any price reduction will be deducted from any amounts still owed by the buyer and, if the payment already made by the latter exceeds the price of the modified service, the excess payment will be returned to the customer before the start of the service.
7.1 Modification by the customer
Any request for modification before the start of the service must be sent by email to tourisme@cc-valleedelacreuse.frAny modification must be subject to prior agreement from the OT. As each request is handled individually, the OT is available to the client to study any contractual modifications or any requests for additional services.
Article 8 – Impediment during the performance of the service
8.1 Prevention of ATPEVC during the provision of services, from providing the services provided for in the contract
When, during the provision of services, the seller is unable to provide a significant portion of the services provided for in the contract, representing a significant percentage of the price paid by the buyer, the ATPEVC, through the OT, without prejudice to any claims for compensation for damages that may have been suffered, will offer a service to replace the planned service, possibly bearing any additional cost. If the service accepted by the buyer is of inferior quality, the ATPEVC will reimburse the price difference before the end of the service. If the seller cannot offer a replacement service – or if this is refused by the buyer for valid reasons – the former will pay the latter compensation calculated on the same basis as in the event of cancellation by the seller.
8.2 Customer impediment during service
In the event of interruption of the service by the customer, no refund will be made.
Article 9 – Delay / Overrun of Time
When a service specifies a specific time and place for the start of the service in the contract, in the event of a delay by the customer, the latter must notify the ATPEVC and the OT as soon as possible by telephone at 0254474369 from 10:00 a.m. to 12:00 p.m. and 14:00 p.m. to 17:00 p.m. Any services not used due to this delay will remain due and will not give rise to any reimbursement.
Article 10. Assignment of the contract
In accordance with Articles L211-11 and R211-7 of the Tourism Code, the client may, as long as the contract has not produced any effect, at the latest 7 days before the start of the service and by any means allowing an acknowledgment of receipt to be obtained, inform the Tourist Office of the transfer of the contract to another person who meets all the conditions applicable to this contract and who meets the same conditions as the initial client to carry out the service.
In the event of an assignment, the client and the assignee will be jointly and severally liable for the payment of the balance of the price as well as any fees, royalties or other additional costs incurred by this assignment. The TO will inform the actual costs of the assignment, which must not be unreasonable or exceed the cost actually incurred by the TO as a result of the assignment of the contract, i.e. €50 administration fee).
Article 11 – Insurance
The Tourism Association in the Pays d'Éguzon Val de Creuse has subscribed Professional Civil Liability insurance (no. 05211945 B-0001) with the company GROUPAMA Centre Atlantique – whose head office is located at 2 avenue de Limoges – CS60001 – 79044 NIORT CEDEX 9The customer is responsible for all damages caused by him. He is invited to take out a holiday insurance policy.
Article 12 – Cancellation insurance
The ATPEVC draws the customer's attention to the possibility of taking out an insurance policy with an organization of their choice, covering the consequences of multi-risk or cancellation resulting from certain causes. It will be your responsibility to contact this organization directly in the event of a claim, in order to initiate the appropriate procedure.
Article 13 – Financial guarantee
The Tourism Association in the Pays d'Éguzon Val de Creuse is provided by GROUPAMA Insurance-Credit 5, rue du Centre – 93199 NOISY LE GRAND CEDEX.
Article 14 - Protection of personal data
The ATPEVC, through the OT, may collect personal data necessary for the computer processing of your registration, its monitoring, the sending of newsletters, promotions and solicitations or as part of quality surveys (via emails, SMS messages, telephone calls and postal mail). You can unsubscribe at any time by clicking on the hyperlink provided for this purpose at the bottom of each communication, or by sending an email to tourisme@cc-valleedelacreuse.fr, or by mail to theOffice de Tourisme de la Vallée de la Creuse, administrative headquarters, 4 route du Moulin de l'Étang, 36270 Éguzon-Chantôme, providing proof of your identity.
In accordance with the GDPR, you have the right to access, rectify, update, transfer and delete your personal data, which you can exercise by contacting the person responsible for processing personal data at the Creuse Valley Tourist Office, Mr. Stéphane HUGUET, at this email address: tourisme@cc-valleedelacreuse.fr. Unless you notify us otherwise in relation to a limitation or opposition to the processing of your personal data, we reserve the right to use this information to send you various aforementioned documentation.
You also have the option of filing a complaint with the CNIL.
Article 15 – Intellectual property / photos / illustrations
The photos, maps, and illustrations contained in the brochures and/or website are illustrative and are not contractually binding. Any reproduction or commercial or non-commercial use of these elements is strictly prohibited without prior written authorization.
Article 16. Archiving of the contract
Any contract concluded with the customer corresponding to an order for an amount greater than 120 euros including tax will be archived by the OT for a period of 10 years in accordance with Articles L213-1, R213-1 and R213-2 of the Consumer Code. The OT will archive this information and produce a copy of the contract at the customer's request.
Article 17 – Disputes
Any complaint relating to a service must be submitted to the Tourism Association in the Pays d'Éguzon Val de Creuse within 3 days of the end of the service by email to tourisme@cc-valleedelacreuse.fr ou by registered letter with acknowledgment of receipt à theOffice de Tourisme de la Vallée de la Creuse, administrative headquarters, 4 route du Moulin de l'Étang, 36270 Éguzon-Chantôme.
In the event of persistent disagreement, the customer can appeal to the Tourism and Travel Mediator (www.mtv.travel) who will endeavor to find an amicable agreement. Any dispute concerning the application of these conditions of sale will be under the exclusive jurisdiction of the Limoges TGI. Participation in one of our packages presented in this document implies acceptance of the general conditions of sale above.